Retreat Cancellation Policy

CANCELLATION POLICY

If you wish to cancel your booking more than 90 days before departure, you will only forfeit
your deposit.
 
All cancellations within 90 to 60 days before departure, you will forfeit 25% of the total cost.
 
All cancellations within 60 to 30 days before departure, you will be refunded 50% of the total
cost.
 
All cancellations made within 30 days of departure, you will not be entitled to any refund.
 
Notice of cancellation:
All cancellations must be submitted in writing by email to sallysmartertravel@gmail.com
along with your booking reference and reasons for cancellation.
 
It will be assumed that a customer wishes to travel on the booked experience, regardless of
any restrictions put in place, unless we receive a cancellation request in writing. Failure to
notify us will result in the service being non-refundable.
 
FAQs
Can I move my booking to a future date?
Should you wish to move your booking to a future date or make any other amendments to
your existing booking, we will view such requests on a case-by-case basis, subject to
availability.
 
If we are able to meet your requests, there may be a difference in price (higher or lower) due
to seasonality or time of booking. Amendments may also incur an additional charge
according to the terms and conditions of your original booking.
 
We reserve the right to charge a service fee for rescheduling. This fee will be determined on
a case-by-case basis and will align with our previously stated cancellation policy.
 
What happens if my retreat is cancelled because of Covid-19?

If you receive notification that your retreat has been cancelled due to Covid-19, we will work
with you and the host to find a suitable date to postpone to and if one cannot be found then
a full refund will be offered.
 
What happens if I am unable to travel due to Covid-19 related illness?
If the customer is unable to travel due to illness but the trip is still operating, then our
standard cancellation policy would apply. We strongly recommend the customer take out
adequate travel insurance at time of booking.
We of course will try and help the customer by talking with the host to see if they were willing
to amend/postpone their existing booking.
 
What do I do if I need to cancel or amend my existing booking?
For any questions regarding your booking, please email me at
sallysmartertravel@gmail.com with your name and booking reference and I’ll be happy to
assist.
 
Dated 28/1/25